Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3business days (excluding weekends and holidays). Once your order ships, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times
Delivery times are estimates provided by the carrier and are not guaranteed. Delays due to weather, holidays, or carrier issues are outside of our control.

Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

Shipping Restrictions
We currently ship within the United States. If you're located outside our shipping area, please contact us at lumierestudio.admin@gmail.com to check availability.

Lost or Stolen Packages
We are not responsible for lost or stolen packages once marked as delivered by the carrier. If your tracking shows delivered but you haven't received your package, please contact the carrier directly or reach out to us at lumierestudio.admin@gmail.com and we'll do our best to help.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at lumierestudio.admin@gmail.com — we may be able to update it before the order ships.

Order Changes or Cancellations
Once an order has been placed, we may be able to make changes or cancel it if it hasn't shipped yet. Contact us as soon as possible at lumierestudio.admin@gmail.com to request a change.